CIEH Level 2 Award in Conflict Resolution and Personal Safety
Level: 2
Content:
The law
The work environment
Resolving confrontational situations
Personal Safety
Course Outcomes:
On completing this course candidates will be able to understand:
The terminology used in conflict resolutions;
The laws that apply to business and their employees;
The concepts of a safe working environment and how the risk of conflict can be assessed;
The use of appropriate methods to de-escalate a confrontational situation.
The importance of personal safety
.
Minimum Teaching Time: Minimum 6 hours (1 day)
Assessment Format: Multiple choice question exams
Designed for: Employees in the public sector, who deals with members of the public, whether frequently or occasionally. The qualification is as relevant to receptionist as it is to caseworkers or sales staff.
Scheduled Courses: £ 85.00 + VAT per person (price includes certification and registration)
Course Dates 2008: Contact our centre on 01952 605009 for course details
Customer Premises: £350.00 + VAT per day (additional cost of £ 16.45 per candidate for CIEH certification and Registration)
