BIIAB – Level 2 National Certificate for Door Supervisors (NCDS)
This qualification is designed for those who wish to work in the industry: and is awarded to those who pass two examinations covering the basic Knowledge and responsibilities of the occupation. On successful completion of this qualification delegates will be able to apply for a Door Supervisors licence, which allows the individual to operate as both a security guard and door supervisor.
Under the Private Security Industry Act 2001, all door supervisors must hold a licence to practice. This nationally recognised qualification is the industry standard.
Contents:
Unit 1 – Role and Responsibilities
- The role of the Door supervisor
- Behavioural standards
- Customer service skills
- Health and safety at work
- Civil and criminal Law, and The Law in relation to licensing
- Equal Opportunities
- Young Persons
- How to comply with regulations as a door supervisor
- Searching People
- Eviction, Arrest, Drugs, Offensive Weapons and Emergencies
- Incident Recording and Scene Preservation
Unit 2 – Conflict Management
- Introduction to communication skills and conflict management.
- Self-awareness and avoiding Conflict
- Effective communications and customer service skills
- Recognising and defusing conflict
- Maintaining space
- Defusing High risk conflict.
- Resolving conflict and Learning from conflict.
Minimum Teaching Time: Minimum 30 hours
Assessment Format:
There are two examinations, one for each unit. Each exam will have forty multiple-choice questions and will take one hour. Unit 1 is a conventional multi choice paper, Unit 2 requires you to watch video clips before answering the questions.
Scheduled Courses: £ 200.00 + VAT per delegate (price includes certification with BIAB)
Course Dates: 8 - 11 June, 5 - 8 Jul 2010
