Level 2 Award in Conflict Resolution and Personal Safety
This qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.
Content
- The law
- The work environment
- Resolving confrontational situations
- Personal Safety
Outcomes
On completing this course delegates will be able to:
- Understand the terminology used in conflict resolutions.
- Know of the laws that apply to business and their employees.
- Understand the concepts of a safe working environment and how the risk of conflict can be assessed.
- Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence.
- Appreciate the importance of personal safety.
Details
Appropriate for all employees in the public and private sector whose work brings them into contact with others; including colleagues, customers, members of the public, patients or clients.
Duration: One day programme.
Assessment Format: Multiple choice paper examination.
Cost
Centre: £85.00 + VAT per person (price includes certification and registration).
Customer Premises: £350.00 + VAT per day (additional cost of £ 18.44 per candidate for CIEH certification and Registration).
Course Dates
- 16th Aug 2012 - 10 places available
- 13th Sep 2012 - 10 places available
- 17th May 2012 - 10 places available
- 18th Jun 2012 - 10 places available
- 26th Jul 2012 - 10 places available
- 4th Oct 2012 - 10 places available
- 8th Nov 2012 - 10 places available
- 6th Dec 2012 - 10 places available
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