Level 2 Award in Conflict Resolution and Personal Safety

This qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.

Content

• The law
• The work environment
• Resolving confrontational situations
• Personal Safety

Outcomes

On completing this course delegates will be able to:

• Understand the terminology used in conflict resolutions.
• Know of the laws that apply to business and their employees.
• Understand the concepts of a safe working environment and how the risk of conflict can be assessed.
• Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence.
• Appreciate the importance of personal safety.

Details

Appropriate for all employees in the public and private sector whose work brings them into contact with others; including colleagues, customers, members of the public, patients or clients.

Duration: One day programme.
Assessment Format: Multiple choice paper examination.

Cost

Centre: £85.00 + VAT per person (price includes certification and registration).
Customer Premises: £350.00 + VAT per day (additional cost of £ 18.44 per candidate for CIEH certification and Registration).

Course Dates

• 22nd May 2012 - 10 places available
• 14th Aug 2012 - 10 places available
• 20th Nov 2012 - 10 places available

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